Terms of Service

By downloading the Ryma mobile application or using the Ryma web platform (collectively, the "Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. Ryma is operated in the Republic of Albania and these terms are governed by Albanian law.

Ryma is an e-Mobility Service Provider (eMSP) that allows registered users to locate, book, and pay for electric vehicle charging sessions at participating stations. Ryma operates as an intermediary between drivers and charging station operators. Availability, pricing, and operational status of stations may vary.

• You must be at least 18 years old to create an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must provide accurate and current information. Ryma may suspend accounts with false or misleading information.
• One account per person. Corporate fleet accounts may be created under a separate business agreement.

• Booking: A booking reserves a charging slot at a specific station for a specified time window. Bookings are subject to availability and are confirmed only after payment.
• Cancellation: You may cancel a booking before the charging session has physically started. Once the charging session is active (the charger has started delivering energy), the booking cannot be cancelled. Ryma reserves the right to establish a pre-session cancellation window with no refund.
• No-show: If you do not initiate your session within 15 minutes of the booking start time, the booking may be automatically released and marked as no-show. No refund will be issued for no-show bookings.
• Actual cost: The cost displayed at booking is an estimate based on your selected duration. Final cost is calculated from actual energy delivered (kWh) at the station's published rate per kWh, plus a service fee.

• Wallet: Your Ryma wallet balance is pre-loaded using a third-party payment provider (POK). Wallet balances are non-transferable between accounts.
• Refunds: Refunds for cancelled bookings are returned to the original payment method (wallet or POK payment) within 3–5 business days, subject to the cancellation policy above. Ryma does not refund wallet top-ups except as required by Albanian consumer protection law.
• Currency: All prices are displayed in EUR. Payment processing may occur in ALL (Albanian Lek) at the applicable exchange rate.
• Failed payments: If a payment fails, your booking will remain in an unpaid state. Ryma may release the booking slot if payment is not completed within a reasonable period.

You agree not to:

• Use the Service for any unlawful purpose or in any way that violates these Terms.
• Attempt to access another user's account or manipulate pricing or availability.
• Use automated scripts, bots, or scrapers against the Ryma API or platform.
• Interfere with the charging infrastructure or any connected hardware.
• Resell or commercially exploit access to the Service without written authorisation from Ryma.

When using a charging station you accept responsibility for: following all on-site safety instructions; ensuring your vehicle is compatible with the connector type; not obstructing access for other users beyond your booked session; and any damage caused to the equipment through misuse.

Ryma does not guarantee uninterrupted access to the Service or to any specific charging station. Stations may be taken offline for maintenance, technical failures, or operator decisions. In such cases Ryma will attempt to notify affected users and may offer a credit at its discretion. Ryma is not liable for costs incurred due to station unavailability, including but not limited to towing, accommodation, or alternative charging costs.

To the fullest extent permitted by Albanian law, Ryma's total liability to you for any claim arising from the use of the Service shall not exceed the amount you paid to Ryma in the 30 days preceding the claim. Ryma is not liable for indirect, incidental, or consequential damages including loss of data, loss of profit, or vehicle damage not directly caused by Ryma.

All content, trademarks, software, and systems comprising the Ryma Service are owned by or licensed to Ryma. You may not copy, distribute, or create derivative works without prior written consent.

Ryma may suspend or terminate your account at any time for breach of these Terms, fraudulent activity, or non-payment. You may delete your account at any time through the Settings screen. Upon deletion, your personal data will be handled in accordance with our Privacy Policy. Any unused wallet balance will be refunded within 14 days of account deletion, subject to identity verification.

Ryma may update these Terms from time to time. We will notify you of material changes via email or an in-app notification at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the Republic of Albania. Any disputes shall be submitted to the competent courts in Tirana, Albania, unless applicable law requires otherwise.

For questions about these Terms, contact us at [email protected].